OFFSHORE CUSTOMER SERVICE ASSISTANT (REMOTE)

Are you a customer service superstar with a passion for delivering exceptional support?

We're looking for a motivated and reliable Customer Service Assistant to join our team remotely.

What We Offer:

Fully remote role with flexible working hours.
Supportive and inclusive team environment.
Opportunity to work with a dynamic fashion brand.
If you're passionate about providing outstanding customer experiences and thrive in a remote working environment, we'd love to hear from you!

If you're interested in hearing more about this position, please send your CV to melissa@whointhezoo.com.au to organise a confidential chat.

Hiring Consultant: Melissa

Job Code: 1067225

Please note that only those applicants who fit the brief will be contacted in relation to their application.

Respond promptly and professionally to customer enquiries regarding orders, tracking,
returns, and refunds.
Provide accurate information and solutions to ensure a seamless customer experience.
Investigate and resolve customer concerns efficiently and empathetically.
Collaborate with internal teams to ensure smooth processing of returns and refunds.
Maintain detailed records of customer interactions and resolutions.
What We're Looking For:
Previous experience in customer service, ideally in e-commerce or retail.
Excellent written and verbal communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Tech-savvy with experience using customer service tools and platforms.
A positive attitude and genuine desire to help customers.