OPERATIONS MANAGER – E-COMMERCE | BEAUTY & WELLNESS
A fast-growing beauty & wellness brand is redefining the way consumers experience colour contact lenses—championing comfort, self-expression, and modern design. Backed by a thriving international customer base and a strong digital presence, the business is now looking for a dynamic Operations Manager to streamline and lead day-to-day operations across logistics, inventory, customer service, and supplier coordination.
If you're passionate about D2C, thrive in fast-paced environments, and want to be part of something young and exciting—this one’s for you.
Location: Zetland, NSW (7-min walk from Green Square Station)
Perks:
Hybrid working – Fridays WFH
Join a disruptive beauty brand with a global presence
Brand-new, warehouse-style office space
Strong culture of creativity, ownership, and innovation
Opportunity to shape and scale operations from the ground up
Interested?
Apply via the link or email your CV to melissa@whointhezoo.com.au for a confidential discussion.
Please note, only suitable applicants will be contacted.
Job Code: 1003464
RESPONSIBILITIES +
- Oversee logistics, online order fulfilment, returns, and 3PL coordination
- Lead end-to-end inventory planning, reordering, and supplier relationships
- Optimise SOPs and workflows across operations and customer service
- Manage key supplier contracts, MOQs, pricing and service levels
- Lead onshore and offshore teams across logistics and customer support
- Collaborate with Marketing, Product, and Finance to deliver campaign and launch readiness
- Monitor customer satisfaction and use CS data to drive process improvement
REQUIREMENTS +
- 4+ years’ experience in operations within D2C or ecommerce-heavy businesses
- Strong understanding of fulfilment, inventory management, and supply chain
- Proficiency with ecommerce tools like Shopify, StarShippit, Cin7, Zendesk or Gorgias
- Degree in Business, Operations, Supply Chain or related field
- Strong leadership, analytical and project management skills
- Bonus: experience scaling in a startup, handling international logistics or working with cross-border manufacturers