DISPATCH & CUSTOMER EXPERIENCE SPECIALIST |
This contemporary Australian fashion house is recognised for its elevated silhouettes,
refined fabrications, and distinctive prints. With collections spanning Ready To Wear,
Resort and Event dressing, the brand is defined by considered design, premium
craftsmanship and a modern, confident aesthetic.
The Opportunity
This is a pivotal role within a growing premium fashion brand. As the Dispatch &
Customer Experience Specialist, you will sit at the intersection of operations and brand
experience ensuring every order is executed flawlessly and every customer
interaction reflects the brand’s elevated standards.
From dispatch precision to thoughtful customer care, you will play a key role in
delivering a seamless post-purchase journey that feels considered, efficient and
polished.
This is an opportunity to join a premium Australian fashion brand in an exciting phase of
growth. Your contribution will directly impact both operational performance and
customer experience — two pillars of long-term brand success.
For individuals who thrive in structured environments, appreciate quality and take pride
in precision, this is a highly rewarding opportunity.
Interested? Email your CV to Melissa@whointhezoo.com.au or apply via the link for a confidential discussion in the new year.
*Only suitable candidates will be contacted in relation to their application.
Hiring Consultant: Melissa Cliff
Job Code: 1474374
Please note that only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
- Oversee daily dispatch operations, ensuring all orders are picked, packed and
- shipped with accuracy and care
- • Manage online returns end-to-end, including garment quality control, system
- processing and exchanges/refunds
- • Supervise offshore customer support and respond to customer enquiries via
- email and phone with professionalism and warmth
- • Receive, check and manage incoming stock with meticulous attention to detail
- • Maintain impeccable organisation and presentation standards within the
- stockroom
- • Conduct regular stock reconciliations to ensure inventory accuracy
- • Proactively troubleshoot and resolve operational or customer service matters
- • Collaborate closely with eCommerce and Operations teams to ensure a
- seamless fulfilment experience
- Contribute to a positive, solutions-focused team culture
REQUIREMENTS +
- Minimum 3 years’ experience within dispatch, logistics or customer service,
- ideally within fashion or retail
- • Highly organised with the ability to manage multiple priorities in a fast-paced
- environment
- • Exceptional communication skills with a customer-first mindset
- • Strong attention to detail and commitment to operational excellence
- • Comfortable in a hands-on role within a dynamic warehouse environment
- • Experience with inventory and eCommerce systems (Shopify, Cin7 or similar
- highly regarded) • Proactive, adaptable and solution-oriented