CUSTOMER SERVICE SUPERVISOR
Customer Experience Opportunities – Fashion Ecommerce
Alexandria Head Office | Full-time
A leading global fashion group is expanding its ecommerce team and currently hiring for two key Customer Experience roles:
Customer Experience Supervisor
Customer Experience Representative
These positions are based at the Alexandria Head Office and will play an integral part in shaping the online customer journey across multiple fashion brands.
What’s on Offer
Both opportunities give exposure to fast-paced fashion ecommerce operations, leading platforms such as Shopify, CRM systems, and the chance to be part of exciting digital growth projects. The business offers a collaborative culture, career development opportunities, and the chance to work across global fashion brands.
If you're interested in hearing more about this position, please send your CV to amelia@whointhezoo.com.au to organise a confidential chat.
Hiring Consultant: Amelia
Job Code: 1074611
Please note that only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
- The Customer Experience Supervisor will lead the CX function, managing a direct report, driving process improvements, and collaborating cross-functionally on omnichannel projects such as loyalty programs, Click & Collect, and in-store fulfilment. This role suits someone with leadership experience and a strong grasp of ecommerce tools and CX systems.
- The Customer Experience Representative will be the first point of contact for customers across email, chat, social, and phone. This role is ideal for someone passionate about fashion and service excellence, looking to grow their career in ecommerce.