CRM & LOYALTY MANAGER | JEWELLERY
Build stronger customer connections and drive loyalty growth ✨
A leading jewellery brand is looking for an experienced CRM & Loyalty Manager to own customer retention, lifecycle marketing and loyalty strategy.
This is an exciting opportunity for someone who loves combining data, creativity and commercial thinking to create personalised customer experiences, increase repeat purchase and grow customer lifetime value.
You’ll lead end-to-end CRM across email, SMS, loyalty and automation, working closely with eCommerce, Marketing, Creative and Retail teams.
Success in this role:
• Increased CRM revenue and repeat purchase
• Stronger customer engagement and loyalty participation
• Improved personalisation and customer journeys
• Smarter use of data to drive growth
A fantastic opportunity for a CRM specialist to join a leading jewellery brand and play a key role in shaping the future of customer engagement.
To apply, please email Shellie at shellie@earlyhood.com.au
*Only suitable candidates will be contacted in relation to their application.
Hiring Consultant: Shellie Flude
Job Code: 1696311
Please note that only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
- Own CRM and retention strategy to drive revenue and customer growth
- Manage email, SMS and automated lifecycle journeys through Klaviyo
- Build customer segments, personalisation strategies and testing plans
- Lead loyalty program strategy and optimisation
- Analyse CRM performance and turn insights into action
- Improve online and in-store customer experiences through data and technology
- Manage CRM platforms, integrations and campaign operations
REQUIREMENTS +
- Strong CRM, lifecycle marketing or retention experience
- Advanced hands-on Klaviyo experience across campaigns, flows and segmentation
- Experience with loyalty programs and eCommerce platforms
- Commercially minded with strong analytical skills
- Comfortable balancing strategy with hands-on execution
- Experience in jewellery, fashion, beauty or lifestyle retail is highly regarded