Are you ready to massively progress your career in customer service? Have you always had a passion to combine your love for customer service, content and social media? Than this is the role for you.

This brand is currently seeking an experienced, enthusiastic and passionate all-rounder to manage their overseas customer service team and create exciting content. This label is an international sensation.

Excited?! You should be! This is a fantastic opportunity.

Salary is depended on skill set.

Apply now by sending your CV to

Please note only those applicants who fit the brief will be contacted in relation to their application.

Job Code: 5097



  • Act as final point of escalation for the team for customer related issues
  • Provide leadership for the overseas team by inspiring them with the company's service vision, setting clear objectives, and motivating them to deliver the best level of service
  • Be an ambassador for the brand, providing insight to the team and implementing the brand's tone of voice
  • Direct growth & success of social media strategies across all platforms
  • Research and manage talent and brand partners to collaborate with and drive consumer engagement
  • Assess daily/weekly service levels and quality of service; implement service improvement strategies
  • Execute brand marketing strategies alongside the Brand Manager with implementation, planning, analysis and day-to-day management
  • Identify key areas of improvement and report to the directors to implement tailored policies, procedures, technical improvements and training programs to address those areas
  • Act as liaison and point of contact for other departments to ensure a customer focused approach to business initiatives
  • Assistant in Social Media and Content strategies
  • Influencer relationship management and outreach
  • Development and delivery of Content drive brand engagement and sales
  • Manage collaborations


  • Passion for providing exceptional customer service
  • 2 – 3 years in a similar position
  • Outstanding verbal and written communication
  • Proficiency with Adobe Suite Products including Photoshop and Illustrator
  • Ability to manage and prioritize requests from multiple stakeholders
  • Meticulous organisation skills and the ability to multi-task and meet deadlines
  • Management experience with offshore teams ideal
  • Proven leadership and management experience ideally within the fashion industry
  • A natural curiosity to analyse + improve
  • Ability to work under pressure in a fast-paced environment
  • Ability to make sound decisions with a strong sense of urgency