CUSTOMER SERVICE AND CONTENT COORDINATOR – INTERNATIONAL WOMENSWEAR


Are you ready to massively progress your career in customer service? Have you always had a passion to combine your love for customer service, content and social media? Than this is the role for you.

This brand is currently seeking an experienced, enthusiastic and passionate all-rounder to manage their overseas customer service team and create exciting content. This label is an international sensation.

Excited?! You should be! This is a fantastic opportunity.

Salary is depended on skill set.

Apply now by sending your CV to leah@whointhezoo.com.au

Please note only those applicants who fit the brief will be contacted in relation to their application.

Job Code: 5097

 

RESPONSIBILITIES +

  • Act as final point of escalation for the team for customer related issues
  • Provide leadership for the overseas team by inspiring them with the company's service vision, setting clear objectives, and motivating them to deliver the best level of service
  • Be an ambassador for the brand, providing insight to the team and implementing the brand's tone of voice
  • Direct growth & success of social media strategies across all platforms
  • Research and manage talent and brand partners to collaborate with and drive consumer engagement
  • Assess daily/weekly service levels and quality of service; implement service improvement strategies
  • Execute brand marketing strategies alongside the Brand Manager with implementation, planning, analysis and day-to-day management
  • Identify key areas of improvement and report to the directors to implement tailored policies, procedures, technical improvements and training programs to address those areas
  • Act as liaison and point of contact for other departments to ensure a customer focused approach to business initiatives
  • Assistant in Social Media and Content strategies
  • Influencer relationship management and outreach
  • Development and delivery of Content drive brand engagement and sales
  • Manage collaborations

REQUIREMENTS +

  • Passion for providing exceptional customer service
  • 2 – 3 years in a similar position
  • Outstanding verbal and written communication
  • Proficiency with Adobe Suite Products including Photoshop and Illustrator
  • Ability to manage and prioritize requests from multiple stakeholders
  • Meticulous organisation skills and the ability to multi-task and meet deadlines
  • Management experience with offshore teams ideal
  • Proven leadership and management experience ideally within the fashion industry
  • A natural curiosity to analyse + improve
  • Ability to work under pressure in a fast-paced environment
  • Ability to make sound decisions with a strong sense of urgency

Apply